Monday, February 19, 2018

Cancellation Policy

Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.

Please review the cancellation policy by matching your check in date with the travel season in Thailand . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

 Date  Contidion
 + 30 days before trip commencement  There is 7% banking and administration fee
 15 - 30 days  70% will be refunded
 7 - 14 days  50% will be refunded
 Less than 7 days  No Refund
  • For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
  • In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
  • Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
  • Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
  • The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Siam One Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.

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